Two weeks ago, a man from telstra called my mum and told her that he could upgrade her internet plan. We were going to be getting 500gig of internet a month, at higher speeds, and a bonus free wireless dongle to use if we were away from home.
What we actually got was a 75 hour internet dropout and a new, separate phone bill for $30p/month for the wifi dongle. Data usage not included.
I've spent the last 3 days either on the phone to tech support or waiting for them to call me back. Someone today finally told us that the upgrade was actually a cancellation of the old plan and a commencement of a new one, so all our usernames and passwords were different, and that got us back online for all of 10 minutes (basically, enough to say thankyou so very much, we love you, bye and for it to die again) before the modem went aargh, I can't cope with ADSL2+ I don't wanna and gave up.
Tonight I borrowed a modem from Steven and smashed the keyboard until it took pity on me and worked. I tearfully hugged my mother and she went to bed (it was 3am by this point. She was working at the pub tonight) and I moved it all to my room and smashed the keyboard again until it all started working down here as well.
I'm so over tech support. And I still don't know what a DNS is, or why it was so hard for all these things to find it, but I don't care right now.